Delivery and Return
Notes for All Countries:
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Delivery times are estimates and may vary due to customs or postal delays
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We cannot be responsible for parcels sent to incorrect addresses
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All orders are carefully packaged using eco-friendly materials
Returns & Refunds
| Type | Return Period | Return Shipping | Eligibility | Notes |
|---|---|---|---|---|
| UK | 30 days | Seller covers standard return shipping (if agreed) | Items must be unworn/unused and in original condition | Contact us via our contact page to start a return |
| International | 30 days | Customer pays return shipping | Items must be unworn/unused | A “Returned Goods – Original Export” form may be needed; low-value items usually incur minimal or no duty |
Refunds & Damaged Items:
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Refunds issued to the original payment method after inspection (usually within 5 business days)
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Original shipping costs are non-refundable
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Contact us immediately with photos for damaged or incorrect items; we will replace or fully refund including original shipping costs
Bracelet Care
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Handle gently — avoid pulling or stretching the cord
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Keep dry and away from perfumes, lotions, or harsh chemicals
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Remove before sleeping, swimming, or exercising
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Silk cords may naturally wear or break over time; we cannot replace bracelets broken after normal use
Special Notes
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Personalized/custom bracelets, sale items, and gift cards cannot be returned
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For exchanges: return the original item first, then place a new order